Urgent and emergency technical support
Technology problems do not always wait for business hours.
Priority diagnostics, urgent device repairs and on-call technical support for homes, businesses and critical operations in Gladstone and surrounding areas.
Indicative pricing
Choose the response level you need
These prices are a guide. We will confirm availability, the applicable minimum and any additional costs before urgent or emergency work begins.
Normal staffed hours
Priority Assessment
+$99
Added to the applicable diagnostic fee
- Next available priority diagnostic slot
- Placed ahead of standard bookings
- Diagnostics only, not priority repair
- Limited daily availability
Rostered technician available
Urgent Repair
$199/hr
Two-hour minimum: $398 per technician
- For urgent work accepted during staffed coverage
- Offered after feasibility and parts are checked
- Parts, materials and travel are additional
- Minimum payment required upfront
Additional or after-hours technician
On-Call Emergency Response
$199/hr
Four-hour minimum: $796 per technician
- Available inside or outside normal hours
- For a dedicated technician call-in
- Parts, materials and travel are additional
- Minimum payment required before call-in
How we can help
Emergency support for much more than device repairs
We can respond remotely, in store or on site depending on the fault, location and available technician.
Business internet and network outages
Internet failures, routers, switches, Wi-Fi, access points, cabling faults, network loops and connectivity problems affecting operations.
Computers and critical workstations down
PCs that will not start, boot failures, crashes, failed storage, essential workstations and urgent hardware or software faults.
POS, EFTPOS and printer interruptions
Point-of-sale outages, payment terminal communication issues, docket or office printers and other equipment stopping normal trade.
Phones, VoIP, email and account access
Business phone outages, VoIP problems, urgent email failures, account lockouts and communication systems that cannot wait.
Urgent phone, tablet and laptop repairs
Broken screens, charging faults, liquid exposure, power failures and other time-critical device repairs when suitable parts are available.
Temporary connectivity and workarounds
Temporary internet, Starlink, replacement network equipment, portable Wi-Fi and practical workarounds to reduce downtime.
Server, NAS, backup and data access
Storage systems offline, shared files unavailable, backup issues and urgent assessment of systems holding important business data.
Malware and account security concerns
Suspicious access, compromised accounts, malware warnings and urgent steps to isolate affected equipment and restore safer access.
Remote and on-site technical response
Fast remote troubleshooting where possible, with on-site attendance for faults that require hands-on testing or replacement equipment.
What happens when you call
Clear triage before anyone is called in
Contact Elite Repairs
Call (07) 3521 5450 for the fastest emergency response.
Explain the impact
Tell our AI assistant what is down, your location, who is affected and why it is urgent.
Technician contacted
Your request is raised and the available on-call technician is contacted.
Approval before work
Availability, pricing, minimum charges and the response method are confirmed before work begins.
Need urgent technical help now?
Call and explain exactly what has happened. Include the affected equipment, your location, the number of people impacted and how quickly help is required.